Account not transfering to new phone
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Got a new phone yesterday and tried signing into the app using the same email as shown on my billing statement (got one that same day) but its showing as a brand new, non paid account with none of my subscriptions. tried reaching out to support but just got an auto response that directed me here. no way to contact a human. gotta say im kinda annoyed at that particular trend in the customer service industry.
anyone know what my next move should be?
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I’m having the exact same problem. I’ve been a subscriber for years. Today, I opened my app and a pop up window told me I was using a free account and needed to subscribe. I re-subscribed but when I logged in, none of my folders or subscriptions were there. Can someone from support help me with this?
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UPDATE: Everything suddenly showed back up. Maybe it just took a while to update after I resubscribed.
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Hi there, @dirtynorth60a997d956!
We’ve responded to your ticket. Please can you check it out and reply to us there so we can assist further.
Just to clarify, our auto-responder does mention that if the issue is account related, you can respond to it for us to assist further :)
@josmcm – awesome! Glad to hear that the issue is resolved :)
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