Android App not syncing correctly / extra slow

  • Unknown's avatar

    Yesterday something odd happened after an episode finished, the next episode started playing but the episode details/art stayed the old episode and it still said the episode that was now audibly playing was still next on my queue. Trying to switch to a third episode made everything stop working entirely, nothing changed or loaded and nothing happened when I pressed play.

    Now, trying to refresh the app takes literally 5-10 minutes, as does loading any new episode. When they finally load, they load with the wrong episode. I have used this app for literally years and this has never happened before.

    I don’t have any new phone updates that line up with this breaking.

    Clearing my Cache didn’t fix it. Clearing my data and logging back in didn’t fix it. Uninstalling/reinstalling my app didn’t fix it.

    On the desktop app, everything is accurate and loads perfectly fast, so it’s specifically my phone. Are there some possible corrupt files or something that aren’t getting removed by an uninstall?

  • Hi @jpreciseportfolio,

    To help us further investigate this issue, could you please provide the following information:

    • Phone model and Android version
    • Pocket Casts app version
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