app became unresponsive

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  406050p · Member · May 3, 2024 at 7:57 am

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  i have around 300 subscribed podcasts. recently, the app became very slow and unresponsive. after i open it, i have to wait like 5-10 seconds to be able to scroll or update the list or whatever

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  staff-frank · Staff · May 3, 2024 at 11:46 am

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  Hi! To help you, can you please share a few more details? We’ll need:

  • What device you’re using Pocket Casts on
  • Its operating system and version
  • The Pocket Casts version
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  zongt · Member · May 5, 2024 at 3:05 am

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  I got the same problem when I recently upgraded the app. I got nearly 300 podcast subscriptions. It got normal after I deleted the app and reinstalled it again.

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  zongt · Member · May 5, 2024 at 3:06 am

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  I meant “updated” not “upgraded”.

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  mw101010 · Member · May 8, 2024 at 7:58 pm

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  The app no longer opens for me at all. I get the white screen with the logo in the middle and then nothing. It just seems to crash. The widget has broken too and no longer shows anything. It’s been like this the past couple days.
  
  I’ve tried uninstalling and then reinstalling but this did nothing.
  
  I’m using a Pixel 7 with version 7.62.2 (last updated on 6 May)

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  staff-bluejay · Staff · May 9, 2024 at 10:58 am

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  Hi @mattwoodrow95,
  
  It sounds like you’re on the beta version. I can confirm that there is an issue with Android beta 7.62.2 crashing. The updated version — 7.63-rc-4 — should be available from the Google Play Store now.

  If you’re still having trouble with the app after the update, though, please let us know!

  Thanks for helping us improve our apps!

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  staff-bluejay · Staff · May 9, 2024 at 10:59 am

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  @406050p and @zongt –

  Please share a few more details about your setup, so we can assist you!

  We’ll need:

  • What device you’re using Pocket Casts on
  • Its operating system and version
  • The Pocket Casts version
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  mw101010 · Member · May 9, 2024 at 5:59 pm

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  @staff-bluejay good to hear you’re already aware of the problem. I am on the beta version, yep. However, the new version you mention is not available to me yet. I’ve tried uninstalling and reinstalling, it still only gives me version 7.62.2.

  Do I just need to wait?

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  staff-frank · Staff · May 10, 2024 at 9:22 am

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  @mattwoodrow95 If 7.63-rc-4 is not available for you yet, you have the following options:
   
  – Try clearing the app storage for version 7.62.2 and restart the app
  – You can directly install 7.63-rc-4 from GitHub (https://github.com/Automattic/pocket-casts-android/releases/tag/7.63-rc-4) over your existing 7.62.2.

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  mw101010 · Member · May 10, 2024 at 12:02 pm

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  @staff-frank Thanks Frank, it’s come through now. All fixed!

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  mikerockwell · Staff · May 10, 2024 at 12:33 pm

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  @mattwoodrow95 Great, I’m glad to hear it’s working for you now!

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  sakuraayanami · Member · October 17, 2024 at 12:39 am

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  Whenever I start the app it takes forever to load, I can see the podcast I want to play but the play button is unresponsive and it takes several minutes to respond and when it finally responds I can’t stop the audio because it keeps playing the old one on top of the new one I tried to play. I have already tried deleting the cache and redownloading the app.

  Im on an Android 14, pocket cast version 7.74

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  mikerockwell · Staff · October 18, 2024 at 2:19 pm

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  @sakuraayanami, we’ll likely need some app logs to investigate this further. Could you reach out to us through the app by navigating to Profile > Help & Feedback > Get in touch? You may receive an automatic response, but you can reply to that email to get in touch directly.