App keeps logging me out
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I keep getting signed out today. I haven’t changed any of my info or signed out manually. Is something up with the authentication system or is this something I should be worried about?
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Hi Arien! I’m glad you reached out. That doesn’t seem right at all. The app should never just auto-log you out. It looks like you’ve already sent us an email about this, that included logs 🎉. Our developers are checking those out as we speak. We’ll be replying in to that email if we need any further information from you to get this resolved.
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@tenjay42 Can you please share your app logs with us? It might help us figure out why you have been logged out.
To get that for us, you can go to “Profile > Help & feedback” > scroll to the bottom of the page > tap “Get in touch” > tap “Leave Feedback”.
Please leave a comment referring to this forum thread and that Philip asked for these details.
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@geekygecko I tried using the leave feedback form in the app with the logs but haven’t received a response. I just resent it today. The issue seemed to resolve on its own for a few weeks but has returned to logging me out randomly.
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