App not working / playing?

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  madasmas · Member · May 13, 2024 at 1:08 pm

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  Hi there – just installed Windows app on my work computer but it doesn’t seem to play any episodes. I can adjust the time bar but hitting pause/play doesn’t nothing other than change the icon. This occurs for all episodes regardless of the podcast.

  There also seems to be a visual glitch where the skip forward ten seconds icon is just showing a 0. I tried signing in to the web interface via play.pocketcasts.com on Google Chrome, Edge, and Firefox, but unfortunately the same thing is happening there. Not sure if it’s an issue on just my end or something else.

  

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  madasmas · Member · May 13, 2024 at 4:40 pm

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  solved… apparently my player speed was just set to “0x” as you can see in the above screenshot. Shifting it up to 1x fixed the issue. That “0” visual glitch is still there, but the app works!

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  staff-dexter · Staff · May 14, 2024 at 6:29 am

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  Hi @madasmas,

  That’s interesting. Does it still show zero after restarting the app? I can’t get mine to go below x0.5.

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  madasmas · Member · May 14, 2024 at 2:07 pm

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  Hi @staff-dexter! It shows the 0 still on the “skip 10 seconds” button – but I can also not go below x0.5 anymore, thankfully.

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  staff-joey8 · Staff · May 15, 2024 at 9:38 am

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  @madasmas we’re working on addressing this, but in the meantime, you should be able to fix the issue with the Skip Button by going to Profile > Settings > Playback, and setting the amount of seconds again. After saving your changes, this value should be fixed.

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  madasmas · Member · May 15, 2024 at 11:32 am

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  @staff-joey8 that did it; thanks for your help! love this app (and esp. the new design in 7.64)

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  staff-bluejay · Staff · May 15, 2024 at 4:21 pm

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  That’s great to hear @madasmas! Thanks for letting us know.

  If you’re enjoying our apps and have a moment, we would appreciate it if you could leave us an app review, either in the App Store or Google Play.