Download Fails
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i am unable to download podcasts. It says it is queing, but fails everytime. It is every episode for every pod I am subscribed to. I can stream an episode, but not download. It is not a vpn issue or storage issue. I even turned off ‘downlowad over wifi’. Nothing helped. I verified I am running the latest app version and restarted my phone. When will this issue be fixed?
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@no2025cfede715d6 We don’t have other recent reports like this, so it may be specific to your setup. Can you please share the following to help us investigate?
- The OS version on your device – you can usually find this from your phone’s Settings
- The exact version of Pocket Casts app you’re running – you can see this from the Pocket Casts app’s Profile > Settings (gear icon) > About
- You mentioned it’s not a VPN issue. Can you please also let us know if you might be running firewall or ad-blocker on your device and network connection?
- Can you test if the issue also occurs when you are connected to a different network connection or even mobile data?
- Are you seeing any particular error messages? If yes, what do they say?
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It is an andorid and I confirmed it is up to date. PC v 7.88. The same issue happens over a mobile network. No ad blockers or firewalls. It just said the download fails and goes back to the queue status.
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Thanks for those details, @no2025cfede715d6! I am still unable to replicate your issue, so I’ll be sending a message to the email address you used to register for an account here in the forums. This way, we can collect app logs for troubleshooting. Please keep an eye out for my message!
Pocket Casts Forum 