Episodes auto deleting
-
Podcast episodes are automatically getting deleted after they finish playing. This never used to happen. I have auto-archive set to Never.
-
Hi there, @ofluffie! Could you tell me more about the issue?
For example, are you viewing your podcasts in the Up Next queue and are they being removed automatically? If so, that is expected for that queue.
Or is it that once an episode is played it is removed from the podcast’s episode list?
Please take a moment to check the Auto Archive setting at Profile > Settings > Auto Archive.
Then, check if you happen to have Auto Archive turned on for a specific podcast by following the steps in the Episode Limits guide.
Let me know if you need help with anything else. -
When I listen to a podcast it becomes greyed out in the Podcast page and I have to re-download it to listen again. Ihave included some screenshots here:
-
Thanks for the screenshots, that’s very helpful!
> I have to re-download it to listen againCould you confirm that you are first downloading an episode. Then, play the episode. After playing, the app will archive the episode. You see the episode greyed out because it was played. But, the downloaded version is missing so you have to download it again.
If the episode is downloaded, you should see a green check mark below the episode title, even when the episode is greyed out because it was played.Could you send app logs along to us? This may be helpful when investigating the issue. You can send app logs by reaching out to us through the app — Profile > Help & Feedback > Get in touch. Please mention this thread in your message.
You may receive an automatic response with information from our documentation, but you can reply to that message to escalate the issue to our support team.
-
I have the same issue. Note: Auto-Archive is disabled, and episodes are not being archived.
When an episode completes playing, it turns grey as it always did, however, It then behaves as if it has been deleted or had never been downloaded. Behavior like…-Hitting Play will attempt to stream it
-Long press will show the Download option icon in the pop-up menu bar
-If the phone is offline or in airplane mode, hitting Play does not play the episode -
I have the same issue as reported here https://forums.pocketcasts.com/forums/topic/downloaded-episodes-being-deleted-automatically-as-soon-as-they-are-played/
-
Hi @ertaylor4a883d26d5 and @jameswhite9ba7cae2d7
Can you please confirm if you’ve contacted us through the app? We’d like to check the app logs to determine what might be causing this
-
It’s not happening anymore, downloaded played episodes are no longer being deleted. If it starts happening again I will get back in touch.
-
Same, the issue went away. All back to normal.
BTW I also checked for an update in the Play Store. I see the name is now “Pocket Casts – Podcast App (Beta)”. I never noticed the “Beta” designation. -
Glad to hear it’s working as expected now!
@jameswhite9ba7cae2d7 It sounds like you may have signed up for our public beta through the Google Play Store. You can find more information about this here:
https://support.pocketcasts.com/knowledge-base/beta-testing/
Pocket Casts Forum 