Episodes auto deleting
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Podcast episodes are automatically getting deleted after they finish playing. This never used to happen. I have auto-archive set to Never.
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Hi there, @ofluffie! Could you tell me more about the issue?
For example, are you viewing your podcasts in the Up Next queue and are they being removed automatically? If so, that is expected for that queue.
Or is it that once an episode is played it is removed from the podcast’s episode list?
Please take a moment to check the Auto Archive setting at Profile > Settings > Auto Archive.
Then, check if you happen to have Auto Archive turned on for a specific podcast by following the steps in the Episode Limits guide.
Let me know if you need help with anything else. -
When I listen to a podcast it becomes greyed out in the Podcast page and I have to re-download it to listen again. Ihave included some screenshots here:
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Thanks for the screenshots, that’s very helpful!
> I have to re-download it to listen againCould you confirm that you are first downloading an episode. Then, play the episode. After playing, the app will archive the episode. You see the episode greyed out because it was played. But, the downloaded version is missing so you have to download it again.
If the episode is downloaded, you should see a green check mark below the episode title, even when the episode is greyed out because it was played.Could you send app logs along to us? This may be helpful when investigating the issue. You can send app logs by reaching out to us through the app — Profile > Help & Feedback > Get in touch. Please mention this thread in your message.
You may receive an automatic response with information from our documentation, but you can reply to that message to escalate the issue to our support team.
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