Episodes only missing in Pocket Casts

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  bubbl3jo3 · Member · April 9, 2024 at 4:24 am

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  Hi,
  trying my luck here as the AI email support agent was useless.
  Pocket Casts cache for this feed is years old:

  Podcast’s share link:
  https://pca.st/podcast/2aaf3d30-dedd-0137-b6c3-0acc26574db2

  Full RSS feed URL:
  https://radiofrance-podcast.net/podcast09/rss_20749.xml

  Link to podcast’s listing on another platform:
  https://pod.link/X21Ex
  
  Regards

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  staff-reid · Staff · April 10, 2024 at 12:56 pm

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  Hello @bubbl3jo3,

  We got that updated on our end. It should finish refreshing within an hour or so.

  Please keep us posted if you don’t see the update.

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  andersaabo123 · Member · April 10, 2024 at 6:10 pm

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  Sorry to hijack the thread, maybe I should have started a new one.

  I noticed after moving to Pocket Cast that this podcast is missing new episodes.

  https://pca.st/podcast/c20c7900-d6fe-0137-1e26-0acc26574db2

  Would appreciate a fix. Thanks 😊

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  staff-dexter · Staff · April 12, 2024 at 4:13 am

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  @andersaabo123, I have updated the feed for https://pca.st/kq3jvxpr.

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  hightower5 · Member · April 12, 2024 at 7:51 am

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  Hello, why is it that Pocket Casts seems to have problems with updates relatively often? How long does it take for support to respond? I have been waiting several days for an answer. I have problems with a private RSS feed, so I can’t publish it here.

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  bubbl3jo3 · Member · April 12, 2024 at 9:58 am

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  Pocket Casts seems to aggressively and permanently disable feeds scraping in case of transient errors, or after a long period without new content.
  IMHO these support requests could be avoided by using a dedicated form where one could request a cache refresh for a particular feed.

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  staff-joey8 · Staff · April 15, 2024 at 4:29 am

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  @hightower5 we will have an email sent to you to have this looked into :)

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  staff-joey8 · Staff · April 15, 2024 at 4:31 am

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  @bubbl3jo3 just to shed more light on this, we do not disable parsing when no new content is found, this only happens when the feed is giving us parsing errors over a certain period of time.

  The idea of a dedicated form to address such issues is a good idea and something being looked into, however, we are also looking into improving how our parser works.