Feed not updating
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I have resubscribed to a paid podcast via memberful but the feed is not updating. I can still see only the podcasts till february, when I was subscribed before. I tried unsubscribing, adding feed again, etc. In another podcast player feed shows fine.
Feed in question is https://apparatus.memberfulcontent.com/rss/18102 (I removed ?auth part from it).
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Hi @judez00000, I’ve sent you an email regarding this issue so we could have the full private feed.
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In the same boat (thanks o.p. for making this thread)…
Sent an email to (email visible only to moderators and staff) early on Monday January 13th, but didn’t receive a default ‘message received’ confirmation follow up, so it’s not even clear that it was received…
These are also Memberful feeds and they also update as expected when tested in other podcast player apps.
To Pocketcasts Staff, please see the email inquiry for the specific rss urls plus further details.
👉 In general, please consider making it possible to manually trigger un-paused subscription feeds to update/refresh from *our* end (instead of the current cycle of un-pausing, sending an email to Pocketcasts Support, and then not hearing back, nor having the feeds update, for several more days).
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@sayheyalex, I wasn’t able to find an email message from you on our end, but I’ve just sent an email to you. Could you reply to that message with the RSS feed links so we can investigate these from our end?
As for the ability to refresh feeds within the app, that is something our developers are looking to add in the not-too-distant future. :)
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@mikerockwell – thanks for the follow up.
I’m now reminded that my Pocketcasts account email and WordPress account emails are different…
…but it’s email ticket 9274858, and a rep followed up yesterday the 15th, having updated the feeds and also mentioning, “We are also working on adding a button to trigger the refresh more easily within the app itself. We should have it available soon!”
Thank you.
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@sayheyalex Thanks for the update! And yes, the developers are working on a way for users to be able to refresh feeds from the app. We hope it will be available soon too!
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