Folders backup?

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  michaelisingjr · Member · March 24, 2025 at 10:53 am

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  I had set up and organized all of my podcasts into folders, but recently got a new phone and when I restore my backup, the folders don’t seem to be included. I spent hours organizing these hundreds of podcasts and don’t want to go through it again. Am I just missing something or do folders not get backed up?

  I have to return the old phone in a couple of days so would like to resolve this before then.

  Thsnk you!

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  staff-cara · Staff · March 25, 2025 at 4:06 am

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  @michaelisingjr Folders are part of Pocket Casts Sync, so when you log in to your Pocket Casts account on the new phone, you should also see your folders.

  Can you let me know more about the backup, however? From your message, it looks like you did a manual restore of your phone’s data. Can you please confirm whether that’s the case?

  Can you also confirm if you are logged in to the same account on both the old and new phones?

  In addition, since you have access to Folders, you should also have full access to the web app. Can you please log in to https://play.pocketcasts.com/ and check whether your folders show up?

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  michaelisingjr · Member · March 25, 2025 at 10:22 pm

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  Thank you, I was logged in with the wrong email. Once I signed out and back in it’s all good.

  However, that raises another question. When I logged in with the wrong email I purchased the Plus plan again because it had been about a year and thought that might have been the problem. Can I get that payment refunded? If so, how?

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  staff-cara · Staff · March 26, 2025 at 12:51 am

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  Thank you, I was logged in with the wrong email. Once I signed out and back in it’s all good.

  @michaelisingjr Glad we got that sorted out!

  However, that raises another question. When I logged in with the wrong email I purchased the Plus plan again because it had been about a year and thought that might have been the problem. Can I get that payment refunded? If so, how?

  Whether the payment can be refunded will depend on the terms of the specific platform you subscribed from:

  Subscription Refunds

  I’ll be emailing you to get more details on this so we can assist you further, and I hope you don’t mind that I go ahead and mark this particular thread as resolved.