General refresh failed but single feed refresh worked
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I’ve been using the app without issues for years, but today it suddenly stopped being able to refresh and fetch new episodes. When I go to the profile page and try a general refresh of all feeds, I get the error “Refresh failed.” However, if I open an individual podcast feed and refresh from there, it does work—though quite slowly.
Could you help me understand what kind of problem this might be, and what steps I can take to resolve it? I’d really like to avoid doing a full reset, since my New Releases list contains thousands of episodes and I don’t have an easy way to export or save that.
Thanks a lot in advance!
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Same experience here.
General refresh does nothing. No new episodes for any podcast I subscribe to since yesterday 8/21. Same message, “refresh failed”.
However if I go to the individual podcast’s profile and refresh the episode list there new episodes appear.
I subscribe to a very long list of podcasts, have been a PocketCasts user going back to before NPR once owned it and rely upon this app daily. It’s been a reliable workhorse. This is the first significant hiccup I have ever experienced.
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I should add that sometimes I get a “refresh complete” when I can verify that message is in error by again going to the podcast feed/profile within Pocket Casts and see new episodes that are not showing up when I perform a refresh.
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Thanks for the report. We are looking into this as a top priority, and will provide an update here as soon as possible.
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Same here. Individual refresh seems to work, and the “New Releases” is up to do through the Web player, but not through iOS app.
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Thanks for your patience as the team investigated this issue. This was related to a temporary server issue that has been resolved. Please check if the episode and podcast refresh is working now. Thank you!
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