Hi – why will episodes not play in PC, no matter what?

  • Unknown's avatar

    Hi@! PC worked on my old phone. In this new one, it played part of an episode; when u tried again 12 hours later, it did not. This was after subscribing to several shows, downloading numerous episodes of each one and, almost tragically, now PC will not play any of them regardless of any variable.

    it does not matter if the episode is downloaded or streamed, if it is the phones speaker or Bluetooth … nothing.

    I have gone through all the recommended actions and settings (and irrelevant), twice. It just will not play episodes, whether downloaded or streaming (yes, the phone is connected to the internet without restraints), in a queue or not. 

    When I press the play button on an episode, the button changes, looking now as it would if a podcast were being played (i.e., the two vertical lines indicate a pause button.)  Except, it stays at zero.  No time ever elapses. I can skip ahead and back to X position, but nothing ever actually plays. It will not play at 3:00 just like it will not play at 0:30. :(

    Besides finding a functional app, what can I do?

    Thanks,

  • Hi there!

    This is quite an interesting situation. Can you please confirm with us the following:

    • Does this happen with all podcasts, or just specific ones?
    • Do you have a VPN or Firewall active on your phone or WiFi network?
    • Your device name and model

    Once we have that, we will be able to advise you further :)

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