iOS: Incoming calls sound problem

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  thecl0tus · Member · September 14, 2023 at 3:45 pm

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  Hi all! Every time I listen to podcast on my iPhone, incoming calls come in without sound. The podcast playback stops, but the ringtone is not heard instead of being silent. I reinstalled the app, it doesn’t help. In other apps such as Music ringtone sound is played without problem. The problem occurs with or without headphones connected.

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  staff-cara · Staff · September 18, 2023 at 12:20 am

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  Hi, @thecl0tus! Can you please share more about the following?

  […] the ringtone is not heard instead of being silent

  Do you mean that the phone is silent, and the ringtone does not play at all?

  Can you also share the following with us?

  • The OS version on your device – you can usually find this from your phone’s Settings
  • Your Pocket Casts app version – you can see this from the Pocket Casts app’s Profile > Settings (gear icon) > About
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  thecl0tus · Member · September 18, 2023 at 5:02 am

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  Do you mean that the phone is silent, and the ringtone does not play at all?

  Yes

  IOS17RC(21A329)

  Pocket Cast 7.46 (7.46.0.4)

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  staff-frank · Staff · September 23, 2023 at 6:09 am

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  iOS 17 RC comes with multiple new ringtones for iPhone. Most issues on betas are generally out of our control and resolved by the software (Apple in this case 🙂). Can you try upgrading to iOS 17.0.1?
  
  Also, we’ve released an update to the Pocket Casts app. Please watch for the 7.47 update in the App Store and install it as soon as you see it become available.

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  richarmf · Member · October 26, 2023 at 4:24 am

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  I have the same issue on an iPhone 12. When using Pocketcasts an incoming call will silence the audio on the podcast but there is no ringtone on the phone or in the headphones on bluetooth. I have tried different ringtones on the iPhone and am running v7.49 of Pocketcasts. This issue doesn’t occur when running Apple Podcast. The iPhone has iOS v17.0.3

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  staff-joey8 · Staff · October 26, 2023 at 5:41 am

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  Thanks for sharing that with us, @richarmf

  Our developers are looking into this matter. We hope to adjust the way this works in a future update.

  If others are also noticing this, please feel free to add it to this thread.

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  321pmb · Member · April 25, 2024 at 3:14 am

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  This issue is also happening to me on Android. Whenever I get a phone call (usually listening via bluetooth) the podcast will pause but no ringtone will play. While the podcast is playing there is also no notification noise for new text messages etc. This is very problematic as it leads to missing important calls/messages.

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  staff-frank · Staff · April 25, 2024 at 12:13 pm

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  Hi @321pmb! Please check your Pocket Casts app’s Profile > Settings > Notifications. Is “Play over notifications” enabled? If so, try setting it to Never and see if it helps with your issue.

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  eclectic33f5a0fa7f · Member · April 28, 2025 at 6:43 pm

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  Hi there, I’m having the same problem. Listening to pocketcast and suddenly there is a message that I have a missed call, but it didn’t ring.

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  eclectic33f5a0fa7f · Member · April 28, 2025 at 6:44 pm

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  Should have said….it’s a pixel 7 up to date.

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  staff-cara · Staff · April 29, 2025 at 12:42 am

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  @321pmb and @eclectic33f5a0fa7f Since the first two users in this thread are on iOS, let’s move discussion about your Android issues here: https://forums.pocketcasts.com/forums/topic/android-no-ringtone-when-receiving-a-phone-call/