Lost premium?
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I purchased pocket casts years back and was under the impression that I should have a premium account without having to get the subscription but now I’ve lost all of the premium features. Has there been a change that I can’t find anywhere or has something just gone wrong with my account?
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@ajam015 @rogeratejada14 We’ll follow up with you both via your email so we can help resolve the subscription issues. Note that we’ll write to you from the email address you used for your account in this Forum (can be the same with your Pocket Casts account email or not).
Please keep an eye out any emails from the support team in your inbox.
Thank you!
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Hi! I had the same problem. Some months ago my account was hacked and all my podcasts dissapeared and I was suscribed to a lot of turkish shows. After recovering my account, it is no longer premium, though I have been a long time user and bought the app a long time ago. Could you help me?
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@mariatrujiperez I’ll be reaching out to the email address you used to register here on the forum, so please keep an eye out for my message!
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Hi, I’m in the same situation. I bought premium lifetime access a while back. Could I please get help with this? Thank you.
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Hi @staff-dexter I don’t see the email. Could you please send again? Or provide a contact I can use?
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@johnnyczhou I have just resent a reply to you. If you don’t see it, you can contact us via the app and use #8246408 as a reference.
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@unemployment @kkemppe, I’ve reached out to both of you by email, using the email address on your WordPress.com account. We can follow up with this discussion from there. :)
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Pocket Casts Forum 