Mini player on android failures
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hi,
for a long time ive had problems with pocketcasts on my samsung tab 10.. in that if i try to switch to mini player i either get a blank mini window, or a static picture.
ive tried submitting this to support twice over the years, getting nowhere. Does anyoje else see this ?
a video capture of it here https://photos.app.goo.gl/gt4Q3tZhDA4bvB3d9
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Hi there! Thanks for the screen recording, that was really helpful. Could you share if the miniplayer will continue to play the audio of the episode after the video freezes?
As a next step, please make sure you’re on the latest Pocket Casts Android version (Profile → Settings → About) and install any update available from the Play Store.Fully close the app, clear the app cache, then restart your tablet. And, check that battery optimization is not restricting Pocket Casts.
If you continue to have trouble with this let us know by reaching out in the app Profile > Help & feedback > Contact Support > Get Support. This way we can get the debug logs for the device which helps with troubleshooting.