Missing episode (available in different podcast app), NEED RSS REFRESH
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Hi,
I resumed canceled podcast subscription (shared with me via RSS), but after that Pocket Casts app loading weird episodes of the podcast. For example only 30s of 90min episode…
It seems to me, that my RSS feed needs refresh.
Is anyone from support team able to do it?
The noted podcast is not public, but private, so I don’t know how to specify it… The name is “Modrák & Friends (Soukromý pro [email address])”, my account in Pocket Casts app has the same email adress: [email address].
I am unable to post here specific RSS URL, because the author of the podcast has this warning on his website: “Please do not share this link with anyone else. Before inserting this link into an online application, please check whether the service makes the inserted content accessible to other users (e.g., YouRadio). Inserting the link into such an application constitutes unauthorized distribution of copyrighted work to a third party. Thank you for your understanding”. Better option would be to contact support via email, but I can’t, as long as I am free pocket casts user… -
Hi there! I’ve removed your email address from the original post for privacy reasons.
> It seems to me, that my RSS feed needs refresh.
I was able to identify the podcast and refresh the feed.Could you refresh the episode list on your device by following these steps:
https://support.pocketcasts.com/knowledge-base/refreshing-a-podcasts-episode-list/From the podcast’s details screen you can pull down to refresh or tap on the three dot menu and tap Refresh Episode List.
> For example only 30s of 90min episode…
After refreshing the list, could you check the episode for the duration (time)? If the episode shows the wrong episode length please share the episode number so we can take a look. Thank you! -
Could you provide us with some screenshots of the error you received? I was not able to replicate the issue on both iPhone and Android.
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Hi,
I do not recieve eny error message, but OK, I am providing screenshots. On first you can see at the bottom message after refreshing the episode list. Above is visible affected episode#329 only with length 30 seconds….
The latter is screenshot from different podcast app with marked full length episode #329 (90 minutes)
Is the problem clear now?
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Thanks for the screenshot! I wanted to let you know that I’ve reported this issue to our developers so they can take a look. We’ll post here with any new updates.
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Hi there @scrumptiouslycorale061b6ddb4! I was able to replicate the issue with the episode duration. However, our team is still looking into this.
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@scrumptiouslycorale061b6ddb4 not as yet, but we still have the report open. We hope to have this solved soon.
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