Not Working on Galaxy Watch 7

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  telecomshaun · Member · July 17, 2024 at 12:49 pm

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  My app takes forever to download podcasts and when they finally DO download, they won’t play. I press the play icon and nothing happens.

  I’ve already deleted and reinstalled the app on my watch but the same behavior exists. Am I doing something wrong?

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  staff-cara · Staff · July 18, 2024 at 12:16 am

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  Hi, @telecomshaun! Which version of the app are you running?

  In addition, to help us narrow down the issue, can you let me know if you are able to download and play episodes just fine on your Android phone?

  Can you also try switching the watch to a different network connection or mobile data (if possible), and seeing if the issues persist on that other connection?

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  telecomshaun · Member · July 18, 2024 at 4:41 pm

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  Thanks, Cara! I have no troubles with the phone app – so I end up using it on my walks, instead of my watch.

  I downloaded two episodes to my watch and left my phone at home, so in theory I should have been streaming via my watch to my earbuds via Bluetooth, but neither episode would play. I would tap the Play icon and nothing would happen.

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  telecomshaun · Member · July 18, 2024 at 4:45 pm

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  Oh, forgot to mention both phone and watch are on v. 7.67

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  helper-basie · Member · July 18, 2024 at 11:35 pm

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  Thank you for providing the additional information. In order to investigate this further, it would be helpful to have logs from the watch device. I’ve reached out via email with instructions on how to send them. Thanks for your patience while we look into this!

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  telecomshaun · Member · July 19, 2024 at 4:02 pm

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  Thanks, Basie! I’m not finding the email and I checked my spam and other folders.

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  telecomshaun · Member · July 19, 2024 at 4:26 pm

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  Nevermind, I found it and emailed in the logs. Thanks!