Patreon RSS stopped updating

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  affster · Member · July 11, 2024 at 8:26 am

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  Hi,

  I have been subscribing to a podcast on Patreon for a while and had no problem with the Pocket Cast app. However, last month my Patreon payment card was declined at first try, but worked the second time. Somehow it seems that my RSS-feed stopped updating in Pocket Cast because of that. When I check the RSS in my browser I can find newer episodes than the ones in my feed.

  I would assume it’s a parsing issue because of that. Could you assist me with it?

  Regards,

  Alfred

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  helper-lilly · Member · July 11, 2024 at 9:18 am

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  Hi @affster,
  
   I’ll be sending you an email for more information. Please keep an eye out for my message.

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  affster · Member · July 21, 2024 at 7:17 am

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  @staff-lilly Hi, I haven’t received any email or anything else yet.

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  mikerockwell · Staff · July 22, 2024 at 3:35 pm

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  I’m having trouble finding the ticket where we reached out to you, but I see you have since reached out to us by email. I’ll be following up from there shortly. :)

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  mrjohnjlewis · Member · October 24, 2024 at 2:59 pm

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  I’m having the exact same issue, please help!

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  mikerockwell · Staff · October 25, 2024 at 12:08 pm

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  @mrjohnjlewis, I see you’ve also reached out by email on this. I’ve just replied from there. :)

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  jacksonzamorano · Member · October 27, 2024 at 12:29 am

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  I’m also having this issue, can someone please help?

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  staff-dexter · Staff · October 29, 2024 at 8:42 am

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  @jacksonzamorano I’ve reached out to you via email.

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  zfedera09c2899e1 · Member · November 1, 2024 at 4:49 pm

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  I’m having the same issue (already tried updating, unsubscribing and re-adding feed, etc).

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  staff-dexter · Staff · November 2, 2024 at 6:37 am

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  @zfedera09c2899e1 I have reached out to you via email.

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  aleknes3b8b4487ec · Member · November 23, 2024 at 5:57 am

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  Hi, I’m experiencing this exact same problem as well (I’ve unsubscribed and re-subscribed, but to no effect)

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  staff-joey8 · Staff · November 27, 2024 at 5:14 am

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  @aleknes3b8b4487ec email has been sent to you for more information :)

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  staff-joey8 · Staff · November 27, 2024 at 5:17 am

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  Announcement: If others are facing the same issue with Private RSS Feeds, please contact us via the support feature in the app or email us directly at support[at]pocketcasts[dot]com

  If you include your RSS Feed in the first message, it will speed things up :)