Playback and Download Error on Patreon RSS Episodes
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I’m running into an issue where some episodes from a private patreon feed are not playing at all (mostly older episodes). I keep getting an error when trying to stream them that says “Playback Error: Streaming failed try downloading the podcast.” Then when I try to download the episode I get a different error saying “Download Failed: This episode may have been moved or deleted. Contact the podcast author.”
The issue is that the podcast episodes still exist and I can play them fine on patreon and on other podcatcher apps like Podcast Addict, this is solely an issue on Pocketcasts.
I’ve restarted my device (an android phone) multiple times now and that hasn’t helped at all. Neither has clearing my cache for the app or deleting and then redownloading it. I’ve tried using both WiFi and mobile data but neither makes a difference. I also saw some other posts saying that it could be a Bluetooth issue but have tried playing them with and without Bluetooth headphones connected and that didn’t fix anything either.
I’ve used Pocketcasts for years and I pay for a subscription and it’s really frustrating that this is happening. I really like using the app, but I’m currently having to use a separate app to listen to these episodes and if I can’t find a way to fix it I think I’ll probably just stop using pocketcasts all together which really sucks
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Hi @madisonchendry, Thank you for reaching out to us concerning this issue. Since it is a private feed, I have reached out to you via email regarding the feed issue. Please check your inbox for my message.
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I’m having the same issue with a patreon RSS feed, and I was wondering if you had any luck fixing this? Thanks!
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@siegelsehdx91 when this happened back in the summer I seemed to be able to fix it by updating my phone software. However, it actually just started doing it again (funny timing considering you just commented about having the same issue), and after updating my software I’ve had no luck
I think I’m going to contact pocket casts support directly and see if they can help. In the meantime I guess I’ll just go back to podcast addict again. I’m super frustrated with this and hope it gets fixed soon, especially since this is the second time it’s happened within a few months
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@siegelsehdx91 and @madisonchendry If you haven’t already, can you please try the steps here? https://support.pocketcasts.com/knowledge-base/private-or-members-only-feeds/#htoc-what-happens-if-i-pause-my-members-only-subscription-on-patreon-memberful-substack-or-similar
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I just checked, and I don’t have the “feed issue detected” notification in the settings menu for this podcast.
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@siegelsehdx91 I’ve just reached out to you by email about this. We can continue troubleshooting from there. :)
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@littleerin86 These types of issues can only be resolved via email, as it is a Patreon RSS Feed. I’ll send through an email to you
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If others are affected by this issue, please email us or contact us via the app, while also including your RSS Feed in your message. We will then be able to assist you quicker with this :)
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