Playing a new track empties Up Next queue

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  dekkartccd89f59f6 · Member · August 9, 2023 at 5:01 am

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  Why this new “feature”? Pocketcasts user for several years now this new behavior of selecting a title to play and it empties the Up Next queue instead of putting it as actively playing track at the front of Up Next is really, really no gain at all. My well curated UP Next is greeting me now as a smiling void and I’m very dissatisfied your developers added this new app behavior without need.

  Currently using version 7.43.1 (7.43.1.0) on iOS, 7.43 (9117) on Android and the browser version, the behavior is reproducible on all platforms. I was a happy and satisfied heavy cross-platform pocketcasts user.. up until 1 or 2 weeks ago.

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  jkmassel · Staff · August 14, 2023 at 1:29 pm

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  Hi there,

  Based on our recent changes to the app, this seems like it wasn’t intentional and might be a bug. 

  We’re looking into it on our side – thanks for bringing it to our attention!

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  jkmassel · Staff · August 14, 2023 at 3:08 pm

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  It looks like this is indeed a bug – if you’re able to provide us with a screen recording of the issue in action it would really help us dig into it further!

  We haven’t been able to reproduce the issue on our side, though we have heard of it happening from time to time. If it happens consistently for you, being able to see what you see would really help us get it sorted out.

  If you’d like to send a screen recording to us privately instead of posting in the forum, please use (email visible only to moderators and staff).

  Thanks again for the report!

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  dekkartccd89f59f6 · Member · August 15, 2023 at 7:56 am

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  Hello Jeremy,

  thanks a lot for answering my bad-tempered complaint and sorry for the tone. Unfortunately I cannot see the email address because of following replacement in your posting: “(email visible only to moderators and staff)”. Nevertheless I would prefer to transmit my screen recordings privately, so if you don’t mind please send me your contact address for uploads to (email visible only to moderators and staff)

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  jkmassel · Staff · August 15, 2023 at 12:53 pm

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  Ah the forum appears to be foiling us both – please send to support at pocketcasts dot com when you’re able – we look forward to reviewing them!

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  dekkartccd89f59f6 · Member · August 17, 2023 at 11:14 am

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  Sent an email with download link for the screen recordings a few minutes ago. Many thanks for acknowledging my bug report.

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  helper-mobilefox · Member · August 22, 2023 at 11:24 am

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  Thank you for sending that along! We’ll continue our investigation with you over email for now.