Playing podcast rarely continues when switching Bluetooth speaker device
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I often switch from playing from iPhone to other Bluetooth devices–Jabra earbuds, a Sangean Bluetooth speaker, and CarPlay audio. In most cases, the Pocket Casts UI shows the podcast still playing insofar as the button icon shows “pause” and not “play”, but the progress bar does not advance and I hear no audio on the Bluetooth device. I usually have to pause and play again to get sound, sometimes multiple times.
Are these just bugs in the app? I don’t experience anything like this with any other audio app such as the Overcast podcast player or Apple Music.
Any workarounds or way to provide debugging data that might fix this?
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Hi there, @ajkesseldb469559f9!
This is quite interesting. Do you recall if this always happened, or only recently started happening?
Additionally, it would be a good idea to check out your debug logs to see what exactly is happening. You can do this by triggering the issue, and then immediately go to Profile > Help & Feedback > Get In Touch > Get Support, click on Attached Logs and then scroll down to ‘Debug Logs‘. You can scroll down to the last bit of the debug logs to see what exactly is going on.
To understand the debug logs a bit better, you can refer to our guide here: https://support.pocketcasts.com/knowledge-base/understanding-pocket-casts-logs/
If you’re not too sure what is going on there, feel free to paste the relevant snippet from the logs (the last bit which matches the time stamps of when the issue occurred).
Thank you!
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Do you recall if this always happened, or only recently started happening?
I’ve only been using Pocket Casts for the 30-day free trial period, as I’ve been trying to decide whether to switch from another that doesn’t sync as well with Watch. But the issue has always been present since I started using the app a couple of weeks ago.
Additionally, it would be a good idea to check out your debug logs to see what exactly is happening. You can do this by triggering the issue, and then immediately go to Profile > Help & Feedback > Get In Touch > Get Support, click on Attached Logs and then scroll down to ‘Debug Logs‘. You can scroll down to the last bit of the debug logs to see what exactly is going on.
OK, I’ll try this and report back.
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@ajkesseldb469559f9 I see we’ve already been exchanging emails, and we can continue troubleshooting over email if you prefer!
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