Pocketcasrs unresponsive
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Hi
Believe me I have tried numerous, numerous settings. “Only on unmetered WiFi” has no effect in either setting.
The change that occurred was initially: it just doesn’t use the network unless it’s mobile. Period. It simply ignores WiFi altogether. Lists of episodes do not load. Existing downloaded episodes would usually appear.
Now however:
Very often: nothing appears. A blank screen. Exit the app, re-open the app: then it might show me the podcasts icons but even then: several will not load.
I switch off WiFi: *sometimes* that restores functionality but now I notice it’s more often not able to do anything.
All day yesterday it said there were no new episodes. Then when I went outside (so: mobile only , no chance of wifi network connecting) it said each podcast had at least one new episode.
Something has broken PocketCasts’ ability to use WiFi, or to differentiate what type of network it is connected to, and how to act when connected to it.
I live in Canada. Our mobile data rates are ridiculously expensive. Your broken app is causing my mobile bill to nearly double because it refuses to use WiFi. This should not be a difficult fix. We’re on month three of this! I would be FIRED if I took that long to make a basic fix like this. (Assuming that’s the fix.)
Please take this info seriously. I’m on the newest/latest version of everything and your app simply fails to work properly at all.
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@adamd1one, to start, can you please share the following information with us?
- The OS version on your device – you can usually find this from your phone’s Settings
- Your Pocket Casts app version – you can see this from the Pocket Casts app’s Profile > Settings (gear icon) > About
In addition, since I suspect the issue is with some sort of connection blocker, please check the following:
- Do you perhaps have a firewall, VPN, or ad-blocker active on your device that could interrupt your network connection?
- Please also check your primary WiFi connection. In particular, please see if it has any sort of ad-blocking or filtering installed on it. One example would be this: https://pi-hole.net/
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A quick update: it works again
I no longer have to turn off wifi on my device to load new episode metadata. It now recognizes that wifi is an active network. I don’t know when this changed but it seems to have been yesterday.
Thank you to whoever fixed it.
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Happy to hear it seems to be working again for you. Hoping others will be seeing this as well.
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@thequicker1 can you please share more information about this? We’d like to know your Pocket Casts app version, OS version and device model.
Additionally, please try rebooting your device and ensuring Pocket Casts is up to date.
Pocket Casts Forum 