Price Increase for Less Support
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First they send me a notice that the cost is going up, then I send in a problem, they refuse to identify me as a premium customer. Having a small support team is one thing but being ineffective is an issue.
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Hi there,
It looks like the issue you sent in was escalated because you’re subscribed to Pocket Casts Plus. We don’t expose subscription status on our support forms (because that would leak personal information), but we can see your subscription status on our internal dashboard and we route support requests accordingly.
I hope that addresses your question – happy to add more detail if there’s anything else you’d like to know!
Pocket Casts Forum 