Private Podcast Feed, Download Failed
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I recently subscribed to NPR Plus for ad-free podcast episodes, and episodes from my private feed for NPR’s Up First are regularly failing to play or download.
I’m using Pocket Casts 7.54-rc3 (to solve an issue with my Pixel Buds earbuds) but have also tried version 7.53 on another device. I have unsubscribed and resubscribed to the feed and restarted my phone with the same outcome.
I tested the feed on Google Podcasts and it downloaded and streamed as expected.
Is there anything I can do to fix the issue?
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Today’s episode of my Up First Plus subscription downloaded and streamed normally. I tried yesterday’s episode again (which had continued to fail all day yesterday) and it downloaded and streamed normally today.
Hard to tell what happened – if it was on their side or if Pocket Casts had a behind-the-scenes change. I did also update my Pocket Casts beta to 7.54-rc4 and 7.54-rc5.
I think this has happened before – that it would fail one day and succeed the next – but I’ll consider this resolved for now.
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Thanks for reaching out about this @threshfire! Our team has been investigating issues just like this on the NPR Plus private podcast feed and hope to have improvements soon.
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Thank you for the response! Since my last post, the Up First Plus feed has been working relatively properly – as a daily podcast, I have a lot of opportunity to test it out.
Unfortunately, the issue has reappeared and has affected this feed both yesterday and today. I wanted to post again to see if similar issues have affected anyone else or if any progress has been made towards improvements. I’ve confirmed that the episodes download and stream normally on Google Podcasts.
I’m now on Pocket Casts version 7.56-rc-3 and happy to provide the link to my private feed if that would help! All my other NPR Plus feeds appear to be working normally.
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Hi there, @threshfire
We’ve made some changes that should help. Can you please confirm if the issue persists?
If it does, let us know so we can reach out to you via email to test your RSS Feed.
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My sincere apologies! I never received a notification email about your reply. At least lately (over the past week), the feed has been working relatively well and episodes downloading and streaming successfully!
Thank you for taking a look at the issue – I’m optimistic the issue has improved! I will follow up again here should the problem come up again and would be happy to share my feed.
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That’s great to hear! Thanks for letting us know.
We’re happy to help so please feel free to reach out to us again if you have any other questions.
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