Shownotes/details are not downloaded
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Normally I download my podcast completely so I can listen on the go. If I then go offline and want to look at the show notes of the currently playing episode, they are not there and a loading indicator is visible.
What complicates things further, I then go online, the loading indicator remains. It is then no longer possible to load the show notes. Apparently a timeout/retry is missing. The only possibility is to open the podcast channel and look there in the details of the episode to get to the Shownotes.
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Thanks for letting us know! We’d like to investigate. Can you share the link to a podcast from Pocket Casts where this happens for you?
It would also help if you can verify these are the steps you’re taking:
- Download new episodes
- Set phone to airplane mode
- Try to open the show notes for one of the new episodes you’ve downloaded.
Is that right? Please, let me know if I’m missing anything or got it wrong
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This happens with all podcasts, even new ones. And mostly only when I play the podcast and then go to the “Details” tab.
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@oyood Can you please share the following information with us?
- The OS version on your device – you can usually find this from your phone’s Settings
- Your Pocket Casts app version – you can see this from the Pocket Casts app’s Profile > Settings (gear icon) > About
In the Android app at least, we’ve been working on the way the app retrieves show notes, and we are including another improvement in version 7.50.
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We just released an update to the Android app that has several bug fixes and performance improvements. Please update Pocket Casts to version 7.49 on the Play Store.
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As said I still have the Problem. I have tested on Android 12 and 13 and Pocket Casts 8.0.1.
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@oyood Thanks for letting us know. I just tested the latest version of the Android app, and unfortunately, I haven’t been able to replicate the issue yet. In my tests, if I download an episode and go offline, the notes should show up. This is the expected behavior in the app.
Since you have been experiencing this for quite a while, I’ll be emailing you so we can obtain more information from your app to troubleshoot.
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Steps to reproduce:
- Go online
- Go to a podcast channel
- Add an episode to the playlist without opening the show notes
- Wait for the download to complete
- Go offline
- Go to the playlist, play the episode and go to the show notes: Notes could not be found
You then have to go online and play another episode and then play the other one again so that the show notes are displayed. What I would like, however, is for the show notes to be downloaded along with the episode. This is because I don’t always have internet access.
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When an episode is downloaded, only the mp3 file is saved on device. The information such as description and show notes are still loaded from our server and cached on device upon loading it. Therefore, you’ll still need to cache the information on your device seperate from downloading the episode.
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I thought so, but it is unexpected behaviour. Otherwise, please make it a feature request.
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