Shownotes/details are not downloaded

  • Unknown's avatar
    oyood · Member ·

    Normally I download my podcast completely so I can listen on the go. If I then go offline and want to look at the show notes of the currently playing episode, they are not there and a loading indicator is visible.

    What complicates things further, I then go online, the loading indicator remains. It is then no longer possible to load the show notes. Apparently a timeout/retry is missing. The only possibility is to open the podcast channel and look there in the details of the episode to get to the Shownotes.

  • Unknown's avatar
    helper-mobilefox · Member ·

    Thanks for letting us know! We’d like to investigate. Can you share the link to a podcast from Pocket Casts where this happens for you?

    It would also help if you can verify these are the steps you’re taking:

    1. Download new episodes
    2. Set phone to airplane mode
    3. Try to open the show notes for one of the new episodes you’ve downloaded.

    Is that right? Please, let me know if I’m missing anything or got it wrong

  • Unknown's avatar
    oyood · Member ·

    This happens with all podcasts, even new ones. And mostly only when I play the podcast and then go to the “Details” tab.

  • staff-cara · Staff ·

    @oyood Can you please share the following information with us?

    • The OS version on your device – you can usually find this from your phone’s Settings
    • Your Pocket Casts app version – you can see this from the Pocket Casts app’s Profile > Settings (gear icon) > About

    In the Android app at least, we’ve been working on the way the app retrieves show notes, and we are including another improvement in version 7.50.

  • Unknown's avatar
    oyood · Member ·
    • Android 12
    • Pocket Casts 7.48
  • staff-frank · Staff ·

    We just released an update to the Android app that has several bug fixes and performance improvements. Please update Pocket Casts to version 7.49 on the Play Store.

  • Unknown's avatar
    oyood · Member ·

    Hi, the problem still exists.

  • mikerockwell · Staff ·

    @oyood are you still having trouble viewing episode details/shownotes for downloaded episodes? If so, could you let us know what version of Android you’re using and what version of the Pocket Casts app you have installed?

  • Unknown's avatar
    oyood · Member ·

    As said I still have the Problem. I have tested on Android 12 and 13 and Pocket Casts 8.0.1.

  • staff-cara · Staff ·

    @oyood Thanks for letting us know. I just tested the latest version of the Android app, and unfortunately, I haven’t been able to replicate the issue yet. In my tests, if I download an episode and go offline, the notes should show up. This is the expected behavior in the app.

    Since you have been experiencing this for quite a while, I’ll be emailing you so we can obtain more information from your app to troubleshoot.

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