Sleep Timer Not Working

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  jennajoyce1a3ee11e2e · Member · June 12, 2023 at 12:03 am

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  I used to use the sleep timer function all the time but over the past week it’s no longer working. I will set the timer as normal (say for 15 minutes) and half an hour later it’s still playing and the timer is no longer set. My phone settings haven’t changed but I’m not sure if the app has been updated or not but doesn’t require an update. Please help!

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  staff-cara · Staff · June 19, 2023 at 12:45 am

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  Hi, @jennajoyce1a3ee11e2e! We’re here to help.

  To start, can you let me know the following?

  • Your Pocket Casts app version: you can check this from the Pocket Casts app under Profile > Settings > About
  • App platform and platform version: for example, iOS 16.3 (how to check iOS version) or Android 13 (how to check Android version)
  • Device model
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  ctetaz · Member · June 19, 2023 at 10:03 am

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  I am also having this issue on android

  Pocketcasts v 7.4 (9104)

  Android version 13

  33. 0210.0210. 296

  ASus zenfone

  Thanks Charles

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  wiplash911 · Member · August 28, 2023 at 3:56 am

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  I have also been experiencing this issue for several weeks. The sleep timer used to work for me on this phone and now doesn’t, the timer does not count down whilst the screen is locked.

  Pocketcasts – 7.45 (9128)

  Android 13

  Asus Zenfone 9

  I saw a thread on reddit with a user mentioning zenfone as well, I’m guessing that is a factor.

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  ctetaz · Member · August 28, 2023 at 4:33 am

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  no solution so far. Workaround is to keep the screen on. Go to your profile, click on the gear icon in the top right corner. In settings, go to General settings and choose “keep screen awake”. Once the timer ends, the screen will turn off. Chuck

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  staff-cara · Staff · August 31, 2023 at 4:16 am

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  I am also having this issue on android

  Pocketcasts v 7.4 (9104)

  Hi, Chuck (@ctetaz)! Can you please confirm your app version again, please? Please also see if you have an update to the latest version here:

  https://play.google.com/store/apps/details?id=au.com.shiftyjelly.pocketcasts&hl=en&gl=US

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  staff-cara · Staff · August 31, 2023 at 4:20 am

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  I saw a thread on reddit with a user mentioning zenfone as well, I’m guessing that is a factor.

  That’s an interesting one, @wiplash911! Some phones are notoriously aggressive when it comes to battery optimization, and I wonder if that’s what’s affecting your sleep timers.

  Can you check your phone’s battery optimization settings for Pocket Casts and make sure our app is allowed to use background processing? You can refer to the following guide: https://dontkillmyapp.com/asus . Please try that too, @ctetaz!