Smart Folder conversion
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I’m absolutely furious. Presented with a window first thing when I’m trying to wake up with a news podcast, groggy. Fighting my blurry morning eyes it seems like an upgrade, smarter folders. Ok, why not.
No warning I’ll lose my current settings, no “are you sure you want to blow up your manicured folders in a thumb easy way to access?” Boom, unintelligible order. An awfully terrible one in a practice that’s nearly impossible to get right.
Who approved this? Was there thought about how this could go wrong and the contingencies you should have in place when it does?
Now I have to delete every !@#$ing folder by hand and rebuild? No revert, no historical setup, nope.
So mad right now.
So I guess this is a feature request from the options below, please offer the capacity to go back to what I had for the love of sanity.
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Hi @christophermajewski – Thanks for the feedback, and I’m sorry to hear you accidentally overwrote your folder setup. The update flow does include a warning that existing folders will be replaced, and the confirmation button says “Replace Folders,” and we then show an additional confirmation panel that explains current folders will be overwritten and can’t be undone (see below).
But we understand this may not have stood out in the moment. We’ve noted your request for a way to undo or restore previous folder setups — that’s a helpful suggestion and we’ll pass it along to the team for consideration.
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You seem to be missing the point.
If you tell me my folders are going to be replaced I’m pretty sure a reasonable assumption could be replaced — in place. Same content. Replacing the folders, not a whole sale reorganization of everything.
A warning is useless if it doesn’t _clearly_ communicate what it’s going to do. This is a pretty basic communication. So is active listening and giving space.
I was expecting this would get taken back to your team, you’d at least evaluate it, hopefully make that change to the language to avoid future incidents, consider what an appropriate response was and then reply. Not snap a response back that starts by blaming the user then pat them on the head.
I’m going to consider if I should save the time and money, not have to reorganize my whole library by simply canceling my subscription. It’s on the edge of what I can justify generally, less justifiable now.
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Thank you for sharing this feedback. I hear your frustration, and I appreciate you taking the time to explain your perspective in detail.
You’re right that our messaging should be clearer, especially when changes have the potential to affect how your content is organized. We’ve shared your feedback with our team so we can review both the language used and how we handle communications like this going forward.
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