Stats have partially reset
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My stats have been partially reset overnight. The only stats that did not reset are trim silence and auto skipping. Also two of my filters were slightly messed up but that was a quick fix. I have not unsubscribed or subscribed to any podcasts lately.
It says I have 11 hours of time saved but only 2 hours of listening since July of 2023.
Things I have done: I signed out and signed back in to the app when I first noticed this error and then installed the latest update for pocket cast from the App Store. Refreshed the app by closing the app and reopening it and then clicking refresh now. I’ve tried clicking refresh now while on my cell network. I am running the latest version of the app, 7.75.0.4. I’m on iOS 18.0.
Please advise how I can get my stats back?
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Sorry to hear that you’ve experienced an issue with your stats resetting. There is a known issue with stats resetting from the Apple Watch. Do you use one? It would be helpful to know in order to further investigate the issue. If you reach out to us at mobile-support@automattic.com, we’d be glad to help troubleshoot further with you. Also, if have screenshots of your stats, you can provide them via email, and we may be able to help you reset them.
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I do not use Apple Watch. I had around 19 days of listening and about 3 days saved. Trim silence and auto skipping did not reset; the others did.
I would like to get my stats back to where they were before this happened plus the time I have listened and saved since then if possible!
I also emailed this info to the email above.
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Thank you for providing the additional information and context. I’m glad that we were able to resolve it. We have also opened an issue for this.
Pocket Casts Forum 