Subscription expired after not renewing with the ‘new user price’
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Hello, I was an existing user but Google Pay gave me no other option but to renew with the new user price. I have now lost my plus account. How do we solve that ?
Thanks
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@pocketcaste31fda4584 We’ll follow up with you via your email so we can help resolve your subscription issues. Note that we’ll write to you from the email address you used for your account in this Forum (can be the same with your Pocket Casts account email or not).
Please keep an eye out any emails from the support team in your inbox.
Thank you!
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Hello, I am an existing user.
In the app – in both my iOS device as well as my Android device – I am informed that my next payment date is July 5, 2024.
However, Google Pay informed me today that if I do not renew today – at the higher price – my subscription stands cancelled tomorrow.
Please guide on how to proceed.
Thanks
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Hello,
Can someone please take a look at this?
I received a notification from the Google Play Store on Sunday that my Pocket subscription stood cancelled.
I repeat that I was an existing user but Google Pay did not give me any option other than to renew with the new user price. Can we solve this?
Thanks,
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Hi!
I can see that an email was sent with the new subscription link. Can you confirm if you received it?
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Hi,
Thanks for getting back. No I have not received the mail with the subscription link.
Also, the email address it was sent to is not mine.
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