Subscription Price Increase

• 

  rune29da950ea4f · Member · January 15, 2024 at 4:30 pm

  • Copy link
  • Add topic to favorites

  I’m offered to continue my subscription at the “new user” price, which I believe is wrong.

  I sent an email to support on the 5th and so far no reply.

• 

  rune29da950ea4f · Member · January 17, 2024 at 8:18 am

  • Copy link

  I have not yet received any support for this issue.

• 

  rune29da950ea4f · Member · January 19, 2024 at 8:20 am

  • Copy link

  My subscription expires on 4th of February. Please reply.

• 

  staff-cara · Staff · January 23, 2024 at 4:17 am

  • Copy link

  @rune29da950ea4f I believe I’ve found your email to us, and I’ve just replied to that. Please let us know if you didn’t get that, however!

• 

  jimwick · Member · January 23, 2024 at 5:24 pm

  • Copy link

  I also didn’t see that option to keep my current pricing. It was going to charge me the new subscriber cost. I change to a monthly then it immediately charged me the new monthly rate. Still had 2 months to go on my previous subscription. Feel like I got ripped off. I didn’t mind paying the $9.99 a year for this but not going to pay $40 for it

• 

  staff-joey8 · Staff · January 30, 2024 at 6:40 am

  • Copy link

  Hi there, @jimwick

  I took a look into your subscription, and since you are not using Google Play for your subscription, you were meant to renew at $14.99 a year. We did have a small glitch on our payment processor side where it displayed the wrong price (even though that would not apply), but that was promptly fixed.

  I also see that a refund was processed for this.

  I’ve sent you an email with more information :)