subscrption cancelled due to price increase

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  third1022 · Member · September 20, 2023 at 9:04 pm

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  My subscription was just cancelled due to price increase. Sent three emails over the last two months to get this fixed. Will you please fix?

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  staff-fred · Staff · September 21, 2023 at 9:12 pm

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  Hi @third1022 We haven’t been able to locate any emails from the address you provided for your account on this Forum. Is it possible you contacted us using a different email address?

  Regardless, we’re more than willing to follow up with you via email to help resolve your subscription issue. We’ll reach out using the email address you provided when you created your account on this Forum.

  Please watch out for any emails from our support team in your inbox. If you don’t see anything from us, don’t hesitate to let us know by leaving another comment here.

  Thank you!

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  third1022 · Member · September 22, 2023 at 11:44 am

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  Yes, they were sent from that email. They were sent to (email visible only to moderators and staff) on 7/28, 8/21, and 8/25.

  I did get an email and was able to upgrade my account.

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  staff-frank · Staff · September 23, 2023 at 6:55 am

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  Thanks for letting us know. We’re happy to help so please feel free to reach out to us again if you have any other questions.