Syncing issues between android app and webplayer

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  tomten0 · Member · August 12, 2024 at 1:21 pm

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  Hey, I’ve noticed that my webplayer really doesn’t sync up with the app I have on my andriod phone. I rarely listen via the webplayer but sometimes it’s handy to do so but it’s a bit hard when it hasn’t archived any of the episodes I’ve listened to since at least april (it seems). I’ve tried logging in and out of the app on both the webplayer and the android app (and it’s the same account).
  
  Not really sure what to do next.

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  staff-cara · Staff · August 13, 2024 at 2:06 am

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  Hi, @tomten0! Which information isn’t in sync? Is it just archived statuses?

  If yes, that normally happens if en episode was archived in the mobile app while not logged in to your sync account. To remedy this, please follow the steps here: https://support.pocketcasts.com/knowledge-base/sync-troubleshooting/#htoc-fixing-sync-issues-with-episode-statuses