The Sonos Pocket Casts service is unusable
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I use the Sonos Pocket Casts service to listen to podcasts. Since yesterday (11/16/2025) that service has been unusable. Attempts to play podcast episodes in my queue all produce the error “Unable to play ‘[name of episode]’ – the connection to Pocket Casts was lost.”
I removed the Sonos Pocket Casts service and tried to re-add it, but it’s now impossible to add — I get the error “there was a problem getting started. Please check your network connection, then try again.” My network connection is working fine.
Problems like this have existed for years. Usually, for me, only a subset of episodes in my queue are unplayable for hours or days. That problem is extremely annoying, but the current situation is worse.
I found earlier posts in this forum, from many months ago, acknowledging Sonos / Pocket Casts problems along with the remark that Pocket Casts is working on a solution. Has any progress been made? Any estimates as to when I can listen to podcasts again?
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Hi, i have the same issue, only starting today.
Looking on the sonos forums this is a new issue that many people are now encountering.
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I am having the same issue. Trying disconnecting/reconnecting the Pocket Casts connection within Sonos and now I can’t add it back as a service.
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We are aware of an issue that’s causing trouble with connections between Sonos and Pocket Casts. We don’t have an estimated timeframe for a fix, but you can keep track of updates to the issue on Sonos’ status page:
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Following up on this, our developers have reverted a change that may have been the cause of this from earlier today. Could anyone that was experiencing this issue try connecting to Pocket Casts again through the Sonos app to see if that resolved the issue?
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That seems to have worked — I was able to reconnect and play via Sonos. Thanks for the quick response!
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Thanks for the update, @jskochan4017ded005! I’m glad to hear it’s working now. Let us know if you need help with anything else.
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Some Pocket Casts functionality started working for me yesterday (11/17/2025). I successfully re-added the Sonos Pocket Casts service, my eposide queue is more or less restored, and I can edit the queue (add and delete episodes).
Episode playback is as unreliable as it has been for years. During the past few hours I’ve experience the following familiar problems:
When I resumed playback of an episode that was paused, playback started at the beginning of the episode instead of where I had paused it. A tedious process of successive approximation was required for me to manually find the point where I wanted to resume playback.
After editing my queue, I could not resume playback of the most recently listened-to/paused episode at all. Attempts to restart playback caused repeated “connection to Pocket Casts was lost” errors. In those cases, playback of an episode farther down in my queue started instead — not sure if it was the next episode.
I’ve seen problems like this frequently during the 5 years I’ve had a paid Pocket Casts subscription and used Pocket Casts via Sonos. As noted in my original post in this thread, playback failure often affects a specific subset of episodes for long periods of time.
I observed that these problems occurred more often than usual during the few weeks leading up to the total outage that started a couple days ago. So I’m happy that the total outage was reversed, but I’m still curious whether the chronic problems I’ve seen will ever be fixed.
For years I’ve saved my Sonos Pocket Casts queue multiple times per day, identifying each saved instance with a name that shows the save date and time, episode name, and position (hours:minutes:seconds) where playback was last paused. This process is time-consuming, but it reduces the time I waste trying to resume listening to an episode that becomes temporarily inaccessible or has lost the last playback-pause point. It’s far from optimal.
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I have the same issues as gp9c00c76c0b548. Syncing the playback time between the sonos app and the pocket casts apps has been extremely unreliable since the sonos app/back-end redesign; over in the sonos forums the general consensus is that sonos has no control over/input on the syncing side of the problem so it is on pocket casts to resolve.
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Thanks for sharing more information about the experience you’ve had with the Pocket Casts on Sonos. I know it’s frustrating not to have things work as expected, especially if they were working well before. Our team is monitoring this issue and investigating ways to improve the connection to the redesigned Sonos app.
Somethings you can try in the mean time are:
– In Pocket Casts, make sure you’re signed into your sync account (Profile tab) and tap “Refresh Now” to force a full sync.
– In the Sonos app, remove the Pocket Casts service, then add it again and re‑authorize your Pocket Casts account.
– After re‑authorizing, test by playing a single episode on Sonos, then opening Pocket Casts and using Profile → Refresh Now again to see if progress updates.
– Play from the Pocket Casts mobile app to your Sonos system using AirPlay or Bluetooth where possible, so progress is tracked directly in Pocket CastsIf you’re still seeing problems with this, please send the debug logs from the app and include the information below:
- Your device/platform for the Sonos controller (e.g. iOS/Android, app version)
- Your Pocket Casts app platform and version
- A couple of recent example episodes (podcast + episode name) where Sonos playback didn’t sync back
Pocket Casts Forum 