Third-party integration: Intermittent errors when subscribing to podcasts

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  julianmemberful · Member · August 29, 2023 at 5:22 am

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  Hey, there! Hope you’re well.

  Thank you for the fantastic work on Pocket Casts.

  We used the third-party integration guide here to allow our members to subscribe to paid (private) podcasts.

  This works most of the time. However, the Pocket Casts app sometimes shows a “There was an error loading this podcast” error after opening the feed URL. I’ve attached a screenshot of the error below.

  

  This issue happens intermittently and seems to resolve by itself. We would encounter this error only for the feed to work again without any intervention a day or two later.

  May we know what’s causing this issue? Do you also have any recommendations to prevent this issue or identify it?

  Thank you!

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  staff-cara · Staff · August 31, 2023 at 6:07 am

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  Hi, @julianmemberful! Since this is an issue with private feeds, I’ll be emailing you for more details. So, please keep an eye on your inbox for my message.