transferring account to a new email using apple account and private relay

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  letsgofriendo · Member · June 19, 2025 at 3:02 am

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  Hi,

  TLDR: I’m having trouble accessing my account. I’m unable to receive email using the address associated with my Pocket Casts account, so the password reset form doesn’t work. I’ve emailed support twice with no reply. What other steps can I take to recover my account or change the email associated with it? I’m a plus subscriber for what it’s worth.

  I made the mistake of signing up with my Apple account and using Apple’s private relay. I now can’t receive email at the address given. Maybe I’m doing something wrong. I can always just delete this account and transfer podcasts to a new one. I just figured I’d try and see if this was possible before I moved forward with that – a few months of listening progress and history is still a few months. In particular I’d like to applaud the recent accessibility improvements particularly on Android and for Talkback users. But also – voiceover on iPhone is just as pleasant to use. So thank you for a great app.

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  staff-frank · Staff · June 19, 2025 at 8:46 am

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  Thank you for your wonderful feedback on the recent accessibility improvements. We’re thrilled to hear that those changes have made the app more pleasant to use!

  I’m sorry to hear that you’ve emailed our support team twice without receiving a reply.

  Regarding your account access, you should be able to get back in without needing the password reset form.

  Since you created the account with your Apple ID, on the login screen, instead of entering your email/password, please use the “Continue with Apple” button.

  Have you forgotten your Apple ID credentials? If so, please take a look at this article, as it will give you the instructions to reset your Apple Account password: https://support.apple.com/102656

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  letsgofriendo · Member · June 22, 2025 at 4:02 am

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  Hi,

  I forgot to add here that I’m attempting to access this account from an Android tablet.

  Apologies for the confusion.

  thanks for all the help so far!

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  staff-cara · Staff · June 23, 2025 at 1:22 am

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  @letsgofriendo Since this is an issue with your account, and it involves sharing some sensitive information, I will be emailing you. We can continue to look for solutions to your issue from there.

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  letsgofriendo · Member · June 24, 2025 at 6:22 pm

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  Hello,

  Is the email you’re using the one associated with this account?

  thanks so much! I have yet to receive anything but just wanted to make sure.

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  staff-joey8 · Staff · June 25, 2025 at 11:05 am

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  Hi there, @letsgofriendo

  We have emailed you 2 days ago – it is the email address associated with your WordPress.com account used on this forum :)

  If you didn’t get the email, make sure to check your spam folder or you can send us an email if needed and we’ll be sure to reply back.