Unplayed episodes not syncing correctly
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Nicole Brock <(email visible only to moderators and staff)>7:44 PM (3 hours ago)
to (email visible only to moderators and staff)
Good evening,
Last week, I downloaded Pocketcasts on an Android tablet, since my phone died. It synced the played episodes as I remembered them from my phone. However, when I logged into the app on my replacement phone, it now shows significantly more unplayed episodes, including ones I am certain I listened to today on the tablet. I have tried uninstalling and reinstalling the app on my phone, to no avail. Can you help me understand this? I haven’t previously had an issue like this, so I’m confused as to why the sync is not accurate now.
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As a first step, can you please make sure that you are logged in to the same Pocket Casts account on all your devices? You can check this from the mobile app’s “Profile” tab. While you’re in the “Profile” tab could you also tap the “Refresh” button to ensure a manual sync completes without any errors? If you’re still running into issues after, do let us know!
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