Up Next gets cleared automatically
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My Up Next queue is lost on a daily basis, if not more often. This has been the case for at least a week. I’m on Premium if that makes a difference.
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@romeosierraecho This is certainly unexpected! If you’re finding that this occurs in the iOS app, you can navigate to Profile > Settings > Up Next History.
From there you can find a list of recent updates to the Up Next queue that is a result of a sync. You can tap on an entry in the list to see the episodes that were added/removed and you’ll also see the option to restore those changes.
If you’re still experiencing the issue afterward, though, or you’re finding that this occurs on another platform, please let us know!
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@romeosierraecho Up Next history isn’t available on Android yet, and even so, your Up Next queue should not be cleared out on a daily basis, so let’s look at what might be happening.
Can you let us know the following information?
- The OS version on your device – you can usually find this from your phone’s Settings
- Your Pocket Casts app version – you can see this from the Pocket Casts app’s Profile > Settings (gear icon) > About
- Apart from your Android phone, which other devices have you used Pocket Casts with? For example, have you perhaps used our speaker integrations with Sonos or Alexa? Do you have a secondary phone that also has Pocket Casts?
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Hi @romeosierraecho! It sounds like you’re all set so I’ll mark this resolved, but if not you can reopen this thread. Thanks!
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Necroing because this major annoyance still persists on an app I pay for. This is on three different Android devices over many Pocket Casts versions. Is there any fix?
I have Pocket Casts currently on two devices, but only use it on one. Could this be the culprit? Perhaps the dormant device overrides and empties the queue?
Also, when I download a single episode of a podcast which I’m not subscribed to, where can I find the donwload?
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@romeosierraecho Could you try to follow the steps on to clear any sync issues between devices? https://support.pocketcasts.com/knowledge-base/sync-troubleshooting/
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Looks like that was not the issue since my tablet isn’t even logged in. Though I do have an old phone which I haven’t used in months, could that cause this?
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@romeosierraecho I’ve now turned on advanced server logging for your account (assuming it uses the same email address you used to sign up here in the forums). Right after you experience the issue again, can you please send us a message from the app’s Profile > Help & Feedback > Contact Support > Get Support? In the new message, please add a link to this forum thread.
This way, we’ll both (1) know to check the server logs, and (2) get additional information from your app logs for troubleshooting.
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Pocket Casts Forum 