Video Podcasts

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  missionsparta · Member · June 12, 2023 at 5:46 pm

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  I’m trying to watch the video version ls of The Why Files. But Pocketcast won’t play them (just the audio). I went through all the steps including to reinstalling the app but no go. Any suggestions?

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  staff-cara · Staff · June 19, 2023 at 1:59 am

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  Hi, @missionsparta! We’d be happy to help you look into this.

  Can you share with me the following to get us started?

  • Your Pocket Casts app version: you can check this from the Pocket Casts app under Profile > Settings > About
  • App platform and platform version: for example, iOS 16.3 (how to check iOS version) or Android 13 (how to check Android version)
  • Device model
  • The Pocket Casts share link for the video version of The Why Files—from the podcast page, click on the share icon next to the podcast title
  • A title of an episode you had trouble playing

  Once we have that, we can try replicating the issue from our end.