Video Podcasts
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I’m trying to watch the video version ls of The Why Files. But Pocketcast won’t play them (just the audio). I went through all the steps including to reinstalling the app but no go. Any suggestions?
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Hi, @missionsparta! We’d be happy to help you look into this.
Can you share with me the following to get us started?
- Your Pocket Casts app version: you can check this from the Pocket Casts app under Profile > Settings > About
- App platform and platform version: for example, iOS 16.3 (how to check iOS version) or Android 13 (how to check Android version)
- Device model
- The Pocket Casts share link for the video version of The Why Files—from the podcast page, click on the share icon next to the podcast title
- A title of an episode you had trouble playing
Once we have that, we can try replicating the issue from our end.