Guidelines for Posting
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Hey there! Welcome to the Pocket Casts support forum!
This is a public space for supporting features and functions specific to Pocket Casts for the web, web apps, mobile apps, or integrations (Sonos, CarPlay, etc.).
Security and accounts
As this is a public space, DO NOT share sensitive information like your account username, password, private RSS Feed, or any other similar details. We will remove all topics and comments that contain sensitive information.
The Pocket Casts forum is powered by WordPress.com accounts. You can log in using an existing WordPress.com account or create a new account by clicking ‘Log in’, then ‘Create a new account’.
Before adding a new topic or commenting on an existing one, please take the time to go through the guidelines below:
Initial Troubleshooting
- Check that you are running the latest version of the app available for your device. You can confirm that from here: iOS and Android.
- Check your network connection. Do you perhaps have a firewall, VPN, or ad-blocker on your device that’s interfering with its ability to connect to the internet? You can also try connecting to a different network or even to mobile data.
Posting Tips
Help others help you by sharing as many details as you can about your issue, including:
- Your Pocket Casts app version: you can check this from the Pocket Casts app under Profile > Settings > About
- App platform and platform version: for example, iOS 16.3 (how to check iOS version) or Android 13 (how to check Android version)
- Device model
- Troubleshooting steps you’ve tried so far
- Screenshots and links, if necessary. Here is how to take a screenshot on your iOS device or how to take a screenshot on your Android device)
- Once you’ve taken the image, insert an Image block in your post by clicking the + block inserter and click “Upload” to attach your screenshot.
- The topic ‘Guidelines for Posting’ is closed to new replies.
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