How to tell if episode an opened episode is downloaded
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I found an issue where episodes do not download when added to the Up Next list. It usually happens when I add 2 episodes at one time. One will be queued for download, the other will not.
Is there an indicator that an episode is downloaded when viewing the episode in “full screen” mode? here is an screenshot of a “full screen” mode episode. I can’t tell if it has been downloaded or not.
Thank you!
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Thanks for the report and the screenshot!
On the download indicator: in the full episode view, the downloaded/not-downloaded state isn’t shown as a separate icon there, but you can check it from the episode row in any list view instead, it’ll show a green checkmark under the title once downloaded. In the full screen player, tapping the green checkmark (when present) also lets you remove that download. More detail here: Managing and Troubleshooting Episode Downloads.
On the download issue with Up Next: this matches a known issue we’re tracking where episodes auto-added to Up Next can silently fail to download, especially when a couple get added around the same time. A couple of things worth trying in the meantime:
- Go to Profile > Downloads, tap the three-dot menu, and choose Retry Failed Downloads.
- Check Profile > Settings > Auto Download > Limit Downloads, since a low value here can cause only the first episode in a batch to download while later ones are skipped.
If retrying doesn’t clear it up, the best next step is to reach out via Profile > Help & Feedback > Get in touch > Get Support in the app. That sends your device logs along automatically so the team can see exactly what’s happening with those specific episodes.
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I increased the max # of downloads per podcast from 2 to 5.
I then add 2 episodes from the same podcast to Up Next and both downloaded immediately.
I then added 5 episodes from 5 different podcasts to Up Next and they have been queued for 20 minutes or so. I restarted Pocket Casts and their status is still Queued.
I then added 1 episode from yet another podcast to Up Next, and it downloaded immediately.
I don’t see pattern to the behavior. I’ll try to reboot my iPhone next.
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Thanks for the update! Since a phone restart alone didn’t clear it, and this looks like it’s tied to specific episodes on your device, the best next step is reaching out via Profile > Help & Feedback > Get in touch > Get Support in the app. That automatically attaches your device logs so the team can dig into exactly what’s happening with those stuck downloads.
A few other things to try:
– Rule out connection issues: try switching between WiFi and mobile data, and check for any VPN, firewall, or ad-blocker that might be interfering.
– Confirm you have enough free storage and that battery optimization isn’t restricting the app in the background.
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