Pocket Cast IOS app stops playing after around 20mins
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Hi there. I have an annoying problem with the pocket cast iPhone app where ts stops playing the current podcast after about 20mins (on avg the time it stops varies) you can press play again and the podcast continues but no audio is present. Downloading the podcast locally seems to then allow the podcast to play. Information:
- IOS Version 18.5
- App version 7.92.0.3
- This occurs when running over mobile data
- Have uninstalled the app and reinstalled.
- Have checked sleep settings as mentioned in other forum posts.
- Playing on my phone via the web works okay.
I have been using pockets casts for a little while now and everything had worked fine. I’d say this has occurred for the last 3 months. Hopefully someone can find an answer for me – Thanks in advance for any help!
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Hi, @andyjessett! When you say the issue occurs when running the app using mobile data, can you confirm that you haven’t experienced the issue when only connected to Wi-Fi?
In any case, the best way to go about troubleshooting this would be if you could please share app logs with us immediately after you experience the issue again. This way, we can be sure that the issue was captured in the logs. I will be emailing you shortly to share more information and how you can get those over to us.
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Ah awesome – I was hoping to enable some sort of logging. And yes to clarify on wifi everything works fine. Seems to be just when using the mobile network.
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@andyjessett Thanks for confirming that! I already sent you the email, so kindly check if you have that already and we can continue troubleshooting over email.
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