Refresh not working

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  funnydito · Member · June 6, 2026 at 5:05 pm

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  Could you please support – the refresh has stopped working for me. I tried pulling down, as well as refreshing in my profile – unfortunately, new episodes do not appear.

  I use iOS app (iOS is up to date, 26.5)

  Thank you

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  staff-joey8 · Staff · June 8, 2026 at 9:47 am

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  Hi there, @funnydito

  Are you seeing any errors when you attempt to refresh? If you could send through your logs to us via email, it would also be really helpful, along with the names of podcasts that are not updating: https://support.pocketcasts.com/knowledge-base/collecting-app-logs/

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  funnydito · Member · June 8, 2026 at 12:06 pm

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  thanks, I’ve shared by email now

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  staff-joey8 · Staff · June 9, 2026 at 5:01 am

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  Thanks, @funnydito

  I can’t seem to locate the email – and also do not see any tickets from the same email address you used on the forums.

  Could you possible reply back to the email, or re-send it but add in reference #11313065-zen to the ticket so we can easily locate this thread.

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  funnydito · Member · June 9, 2026 at 5:12 am

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  no problem, I’ve resent it to (email visible only to moderators and staff)

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  staff-joey8 · Staff · June 9, 2026 at 5:31 am

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  Awesome, I can confirm I have received it. I will close this ticket and respond to you there :)