Subscribed to plus but cannot log into wear os app

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  etbrain · Member · July 27, 2024 at 10:53 am

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  On my galaxy watch 4, the app says if I log into the phone app, I’ll automatically be logged in the next time I use my watch app.

  it doesn’t work.

  Any advice appreciated

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  staff-bluejay · Staff · July 27, 2024 at 4:38 pm

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  Hi @etbrain,

  Is your watch on its own mobile plan as well? If so, would you try the following:
  

  • Sign out of Pocket Casts on your mobile phone
  • Enable AirPlane Mode on your phone and watch, which should disconnect your watch from your phone
  • Switch off AirPlane Mode only on your phone
  • Open the Pocket Casts app on your phone
  • Turn off AirPlane Mode on your Watch, but ensure that Mobile Data is disabled
  • Then open the Pocket Casts app on your watch
  • Sign in on your phone
  • Recheck your WearOS Pocket Casts app
  • Check if that fixes the issue

  If that doesn’t work for you, would you try our latest beta 7.69-rc-1 and see if you can log in via watch?
   
  You can opt in to the open beta for Android through the app’s page on Google Play.

  Let us know how it goes!

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  etbrain · Member · July 29, 2024 at 3:44 am

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  Hi

  thanks for your reply. Unfortunately I’ve tried both the instructions above and installing the beta version on my phone (and then trying the instructions again) and neither logs in the watch app.

  Any other suggestions?

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  staff-joey8 · Staff · July 29, 2024 at 10:21 am

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  Hi there, @etbrain

  Thanks for giving that a try. If your Pocket Casts account is using a gmail email address, can you attempt to sign in with Google via our WearOS app.

  That said, we are investigating these cases here.

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  etbrain · Member · July 29, 2024 at 10:39 am

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  It isn’t using a gmail account unfortunately. Would it be possible to change my plus account over to gmail so I could log in that way?

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  staff-joey8 · Staff · July 29, 2024 at 11:36 am

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  You can give that a try, @etbrain

  The first thing you’d need to do is update your email address in Pocket Casts to your gmail address: https://support.pocketcasts.com/knowledge-base/editing-your-email-address/

  Once that is done, try signing out of the mobile app, and then try logging in with Google.

  If that works, then try doing the same when logging in on the WearOS app.

  Let me know how it goes 👍

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  etbrain · Member · July 29, 2024 at 2:03 pm

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  That didn’t work because I must have already created a free account with my Gmail

  is it possible to either delete the free account or move plus over to it?

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  etbrain · Member · July 29, 2024 at 2:21 pm

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  update: I deleted the free Gmail account then updated my plus account email .. and it has worked.

  I can now log into my watch app. Thanks for your help!

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  staff-cara · Staff · July 30, 2024 at 1:37 am

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  Glad to hear you’re now logged in, @etbrain! And really appreciate you keeping us updated too.