Sync Trouble – Android devices do not share episode sync position until reopen
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Hi all. I sent this via email to the (email visible only to moderators and staff) address a few months ago but I received no update. (Sorry, decade+ user so this was the way I sent requests for help before!)
—Writing in February:
I am using version 8.3 (9402) on two different Android devices. Both are signed in to my account.I have been suffering an inconvenient issue for about four months where the (latest playing) podcast episode is not syncing to the exact playing point on the second device.
So if my Pixel 7 Pro is half way through an episode and I pause, my LG V60 will show the very same episode as the one to continue, but presumes it should start me at the beginning of the episode rather than continuing where I left off on the Pixel 7 Pro.
The workaround I have found to work is close and reopen the app using the Android app card (swipe up gesture). The reopen syncs it to the place it should have been.
Do you know if this is an issue that I can resolve myself by wiping/signing out then in/clearing data?
I couldn’t see an article for this issue when doing a quick search.
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Since then, the issue has not resolved itself unfortunately.
Has anyone found this issue themselves? Or is there a fix? -
Hi there, @alspeshn6xj8v2j75! I’m sorry that we were not able to be in touch with you sooner. But, I’m glad you reached out here.
You mentioned you are on version 8.3. If you haven’t done so yet, please update to the newest version of Pocket Casts which includes some bug fixes that can help with the issue you described.
Next, on each device, open Pocket Casts and go to Profile, confirm you’re logged into the same account on each device. And, check that no sync error banner is shown. In Profile, tap “Refresh now” to force an immediate sync on each device.
If the issue persists, sign out of Pocket Casts on both devices, fully close the app, then sign back in on one device first, let it fully sync (Profile > Refresh now), and then sign in on the second device and refresh there.
If you still need help after updating the app let us know. You can reach out via the app Profile > Help & feedback > Contact Support > Get Support. -
8.8.1 on both now.
Logged out of both and logged back in… same issue.
I can send a link or Blip a video of me trying to sync, and the issue on show…I emailed using the exact same Get Support link last time! ;)
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Thanks for the update, @alspeshn6xj8v2j75
Just to be sure, does pressing ‘Refresh Now’ on both devices not help? If so, a recording would be really helpful.
You could also send us an email again, so we can review the app logs to see if we spot anything
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Cool, emailed the details to Support@ with a video of this issue too!
Both my phones settings/flags attached in the email as well. -
Hi @staff-joey8 and @staff-eleanor
I’ve had no response from my email sent on Wednesday; can someone confirm if this has been received please? Just want to make sure this is being looked at.
You can find my email address from the first few letters of my username ;)
Many thanks -
Hi there, @alspeshn6xj8v2j75! I’m very sorry for the inconvenience, but I didn’t find any additional emails as you mentioned. Could you reach out via the app at Profile > Help & feedback > Contact Support > Get Support, or use one of the options at https://support.pocketcasts.com/contact-us
Please include “ATTN: Ticket #11105904” with your reply. -
Having the same problem on web player -> android sync. When the app syncs, the correct remaining time shows in the Up Next/Queue view, but the player will start the episode from the beginning (or wherever it last managed to sync the player to if it previously had synced a position for that episode). There’s a mismatch between what the player and the Up Next view thinks is the current episode state.
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@arnvidr we’ll likely need to take a look at your app logs to see what could be causing the trouble. Could you reach out to our support team through the app — Profile > Help & Feedback > Contact Support > Get Support?
You may receive an automatic response, but you can reply to that message if the suggestions don’t do the trick and our team will reply as soon as we can!
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